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Georgia Home Theater
Service Advantage

Georgia Home Theater technicians are among the best anywhere. Our service team members have thousands of hours of experience and training. They continually update their knowledge of the latest technologies through manufacturer training and in-house learning sessions.

Only premium parts are used by Georgia Home Theater, both in original setup as well as service after your installation. With Georgia Home Theater, you can rely on systems expertise and attention to detail.

Georgia Home Theater system installation and programming is guaranteed for one year from the substantial completion date of your installation. Equipment is covered according to the manufacturer’s warranty for each product.

If your Georgia Home Theater system is now out of warranty, or if your system was installed by another company, our normal hourly rates apply. Please consult our Contact Service section for complete details about In-home, emergency, and non-warranty service rates.

FREE IN-HOME SERVICE

Georgia Home Theater wishes to ensure that your system will continue to perform at its best. After all, it is clients like you that have built our business. We hope that you get many years of trouble-free pleasure from your purchase, and during your first year of ownership we want to make the pleasure a free service.

This in-home service policy is offered exclusively to the original purchaser of a Georgia Home Theater system and is non-transferable.

What is included in this policy?
If a component of a Georgia Home Theater system should fail during normal, domestic use due to a fault in materials and/or workmanship, Georgia Home Theater will at its discretion adjust, repair, or replace the defective unit(s) free of charge for a period of one (1) year from the date of Substantial Completion. Substantial Completion is defined as the point in time when your final equipment has been delivered and trouble-shooting, final programming, system tuning and client training are all that remain to be completed.

What to do if you believe you need in-home service:
If you believe your system requires service, contact Georgia Home Theater at 770-955-8909, or click here for further contact information. Our project/service manager will schedule a technician to visit your home and perform repairs.

What is excluded from in-home service?
In-home service does not cover the following....

  • Damage to components caused by anything other
    than defects in materials or workmanship.
  • Damage or defects caused by abnormal or unreasonable use (including unauthorized system modifications, repairs, and specifically, alterations by a person or party other than Georgia Home Theater).
  • Damage or defects resulting from acts of nature,
    such as lightning strikes or floods. (These items, however,
    may be covered by your homeowner’s or other insurance).
  • Damage or defects resulting from accidents, misuse, abuse, neglect.
  • Damage or defects resulting from improper installation, removal, or
    maintenance by a person or party other than Georgia Home Theater.
  • Any products in which the serial number has
    been removed, defaced, or modified.
  • Any client education/re-education beyond 90 days of final completion.
  • Hand held remote controls more than 90 days
    after the date of substantial completion.
  • Programming changes more than 90 days
    after the date of substantial completion.
  • Any Service calls outside of normal business hours,
    currently 9:00 AM till 5:00 PM, Monday through Friday.

What happens after one year?
Some components in your system may have a manufacturer’s warranty that extends past the terms of this plan. Georgia Home Theater will remove, submit for repair, and reinstall this equipment for you at our standard service rate of $85 per hour for one man and $130 per hour for two men (if two men are needed). If the equipment is no longer covered by the manufacturer’s warranty, Georgia Home Theater will provide you with a verbal repair estimate for the electronics themselves.

Optional Five-Year Service Plan
Georgia Home Theater, a CEDIA member, is proud to offer an optional 5-year CEDIA / Philips Priority Service Plan to its customers. The plan covers all installed components and labor including service calls, for up to five years. This service plan may be renewed at the expiration of each five-year plan. Details are available from Georgia Home Theater.


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